Shipping policy

Delivery & Unattended Orders 

  • Safe Placement: Our drivers will follow your delivery note, and leave your order in a safe, cool spot whenever possible. All our fridge & freezer items are transported in a temperature-controlled van with refrigeration and freezer units, and stored in cooler bags to maintain freshness throughout their journey to your location. Customers are encouraged to leave a cooler outside of their door in the summers, where we can place cool items for safekeeping if you are not home. 
  • Delivery Completion: Once the delivery is completed, The Honest Farmer is not responsible for theft of spoilage due to items being left out for extended periods. You will receive a delivery confirmation email. If you have signed up for SMS alerts, you will also receive a text when your order has been delivered.

Apartment & Multi-Unit Delivery Policy 

To ensure your regenerative groceries arrive fresh and secure, we have established specific protocols for delivering to apartments and gated complexes. Because we manage time-sensitive delivery zones and physical shifts for our drivers, efficiency is essential to maintaining our service standards across the Lower Mainland.  

  1. Primary Access: Upon arrival, our delivery driver will attempt to reach you via the building buzzer or intercom system. 
  2. Secondary Access: If there is no answer at the buzzer, we will attempt to contact the apartment manager or building concierge to request entry. 
    1. Note: Most managers/concierge will not allow us to deliver to your apartment and will require goods left in the lobby. 
  3. Phone Contact: If building management is unavailable, our driver will call the primary phone number listed on your file to gain access. 
  4. Neighbour Assistance: In the event we cannot reach you by phone, buzzer, or building management, our team may attempt to buzz neighbouring units to gain access into the building to deliver your order. 
  5. Final Placement & Notification: If all attempts to contact you or gain entry fail, our driver will leave your delivery bag outside the main entrance or apartment door and send a photo to your mobile device as proof of delivery. This requires you to have an accurate phone number on file. 
  6. Liability: Once the bag is left and a photo is sent, The Honest Farmer is not responsible for theft or spoilage.