Perishable Items: If any produce, dairy, or meat arrives damaged, spoiled, or does not meet our quality standards, please notify us within 24 hours of delivery.
Proof of Issue: To help us improve our procedures, we kindly ask for a photo of the item and a brief description of the issue.
Resolution: We will promptly arrange a refund or a credit to your account for the value of the item.
Missing or Incorrect Items
Accuracy Check: While our staff perform meticulous order checks, mistakes can happen.
Reporting: If an item is missing from your order or you receive the wrong product, please contact us immediately via email or reply to your order text.
Fix: We will either redeliver the correct items (if our delivery drivers are still in your zone) or issue a full refund for the missing item.
Delivery & Unattended Orders
Safe Placement: Our drivers will follow your delivery note, and leave your order in a safe, cool spot whenever possible. All our fridge & freezer items are transported in a temperature-controlled van with refrigeration and freezer units, and stored in cooler bags to maintain freshness throughout their journey to your location. Customers are encouraged to leave a cooler outside of their door in the summers, where we can place cool items for safekeeping if you are not home.
Delivery Completion: Once the delivery is completed, The Honest Farmer is not responsible for theft of spoilage due to items being left out for extended periods. You will receive a delivery confirmation email. If you have signed up for SMS alerts, you will also receive a text when your order has been delivered.
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